Due to COVID-19, we are experiencing higher than normal demand globally for infection control products. Given this situation and acute market needs, there may be order quantity restrictions.

Additionally, all Sterile PPE products are non-returnable at this time due to the sterile nature of our PPE packaging & COVID 19 infection control protocols.

To start a return, you can contact us at unimax@jnalvit.com. We will do our best to accommodate returns wherever possible. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at unimax@jnalvit.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like face masks & respirators, custom products (such as special orders or personalized items).  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.